Privacy Policy

Introduction

Best Rates ("we," "our," or "us"), operating under Verico MortgagePal Inc Broker Lic#12685, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mortgage brokerage services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email, phone number, address)
• Date of birth and Social Insurance Number (SIN)
• Employment information and income details
• Financial information including assets, liabilities, and credit history
• Property information for mortgage applications
• Banking and payment information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and evaluate your mortgage applications
• Communicate with you about your application status
• Submit applications to lenders on your behalf
• Provide customer support and respond to inquiries
• Comply with legal and regulatory requirements
• Improve our website and services
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We may share your personal information with:

• Lenders and Financial Institutions: To process your mortgage application
• Credit Bureaus: To obtain credit reports with your authorization
• Service Providers: Third parties who assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Professional Advisors: Lawyers, accountants, and auditors as needed

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Mortgage-related records are typically retained for a minimum of 7 years as required by regulatory requirements.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: mortgage@bestrates.ca
• Phone: (416) 822-7357
• Address: 103 - 1660 North Service Rd E, Oakville

Verico MortgagePal Inc Broker Lic#12685